Tesco Apologises for IT Glitch Disrupting Online Orders and Clubcard Access

Tesco has issued an apology after a software issue temporarily disrupted access to its website and mobile app on Friday afternoon, leaving many customers unable to amend online orders or retrieve their digital Clubcards. The UK’s largest supermarket chain confirmed the problem was caused by a software glitch that has since been resolved. “We’re sorry for the inconvenience,” a Tesco spokesperson said in a statement to the BBC.

Customers took to social media to report a range of issues, from being unable to modify online grocery orders to problems accessing loyalty vouchers and collecting Clubcard points. The supermarket’s official account on X (formerly Twitter) acknowledged “intermittent system issues” and assured users that its IT team was working to fix the problem. According to Downdetector, reports of technical difficulties peaked shortly after 14:00 BST and began to decline around two hours later.

Although some users said they experienced outages for up to four hours, Tesco made no indication that the issue was linked to a cyber attack. This comes as other UK retailers, including Marks & Spencer and the Co-op, have recently suffered disruptions caused by cyber incidents. Tesco’s Clubcard scheme, which boasts over 20 million members, allows customers to earn points and receive discounts both in-store and online.

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