In Austria, the government has introduced the Repair Bonus voucher scheme to encourage people to repair rather than discard old electrical appliances. The program provides financial support of up to €200 for repairs on items such as washing machines, electric kettles, laptops, and mobile phones. Individuals, like Erik, appreciate the initiative as it helps them save money and make environmentally conscious choices.

Erik, who had previously used the Repair Bonus to fix an old CD player, is now getting his laptop repaired at a workshop in Vienna called Helferline. He mentions that the scheme makes it more convenient to decide whether to repair or replace items, emphasizing the cost-effectiveness of repairing over buying new.

The Repair Bonus has proven beneficial for local businesses like Helferline, where revenues have doubled since the introduction of the scheme. Clemens Schmidgruber, the CEO of Helferline, describes it as a win-win situation for customers, businesses, and the environment. Customers can download a voucher from a government website, pay the repair shop upfront, and receive half of the costs back after three to four weeks.

Financed through the Covid Recovery Fund, the repair voucher system in Austria specifically covers electrical appliances. However, the City of Vienna operates a separate scheme that assists with repairs to old clothes, bicycles, and furniture. Markus Piringer, the co-ordinator of the Repair Network in Vienna, notes that the financial incentive provided by the Repair Bonus encourages people to choose repair over buying new items.

Piringer emphasizes the need for products to be designed for repairability and calls for efforts at the European Union level to address this issue. He suggests that changing policies and mindsets is crucial to promoting a culture of repair and sustainability. While the number of repairs has increased in Austria due to voucher schemes, Piringer warns of a shortage of technicians and craftspeople, calling for initiatives to promote repair as a viable job option.

At a bicycle shop in Vienna, the Repair Bonus has made a significant impact, attracting customers even during the typically slow winter season. Marc Warnaar, the shop owner, highlights the positive influence of the voucher scheme on their business, noting an increase in repairs and customer engagement.

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